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WHAT
IS ORGANISATION DEVELOPMENT (OD)?
A comprehensive, cohesive, connected, structured and systematic
organisation-wide development programme designed to meet organisational
objectives.
Why do organisations need OD?
Organisational performance is the outcome of how the organisation
identifies, designs, allocates, deploys and delivers its resources.
Organisational performance is a direct consequence of how individuals
within the organisation apply themselves when using the resources at
their disposal. How individual members apply themselves is through their
behaviours when performing their role. If performance is not up to
agreed standards then change is required. Organisational change is the
result of the organisational development interventions that are employed
at both individual and organisational level.
What are the benefits to organisations and individuals?
The benefits realised depend upon the focus of the intervention. If the
focus is on individuals there may be personal benefits in relation to
behavioural change. Where the focus is on teams or groups there may be
both personal and organisational benefits relating to changes in
behaviour that impacts positively on organisational working practice and
improved performance. Where the focus is organisational there may be
benefits in efficiency and effectiveness by changing working structures
and processes. The best results are when all three levels of benefit are
combined.
In 1978, Porras and Berg reviewed 35 studies of organisations. In those
who employed an organisational performance outcome focus ie
productivity, turnover, profit, they found positive change in 51%, and
in those who employed a process focus, positive change was found in 46%
of cases.
Katzell and Guzzo in 1983 reviewed 207 experiments involving individual
approaches focused on goal setting, training, appraisal and feedback and
found gains in individual productivity in 87%. In 1982 Golembiewski et
al reviewed over 574 separate organisational development initiatives and
found that over 80% showed positive outcomes.
What is involved?
The scope is potentially huge encompassing both management and
leadership theory and practice.
Decisions as to which approach organisations should adopt and what
interventions to apply can be difficult to determine and prioritise if
the organisation, and individuals within it, do not have a clear
understanding of where they are now (present state) against where they
want to be (desired state).
Organisation development interventions are levers for change that will
prompt changes in organisational behaviours to focus on performance
improvement at personal, team or group, and organisational levels. These
include:-
-
Organisational
arrangements - goal setting, strategic and operational planning,
structure, policy and procedures, system and process design,
integration and alignment of activity.
-
Social
factors - organisational culture, individual attributes, styles and
behaviours, patterns of working, partnership working and
relationship building, interaction and connectivity.
-
Physical
setting - space configuration, interior design, ambience, safety
Technology
- tools and techniques, materials, machinery and equipment, job design,
work flow design, technical expertise, systems and procedures
WHAT
IS LEADERSHIP DEVELOPMENT?
People are the most valuable resource of any organisation and the
emphasis on leadership development intensified throughout the 1990s. The
importance of balancing transactional management characteristics against
the more transformational leadership characteristics was recognised - a
view supported by Stephen Covey in his best selling book The Seven
Habits of Highly Effective People where he says ".the metamorphosis
taking place in most every industry and profession demands leadership
first and management second.......no management success can compensate
for failure in leadership."
There is a highly significant relationship between the leadership style
adopted by the management and the culture of the organisation and,
furthermore, employees behaviour is acutely affected by their
relationship with their manager. Studies have shown that the most
stressful aspect of employees’ roles is mostly their immediate manager
and that managers are often unaware of their effect on staff stress
levels.
Mind Over Matter Associates are able to support you in developing the
leadership qualities which are necessary in the 21st Century.
WHAT
IS PERSONALITY PROFILING?
With
over 50 years worth of research behind it, the Myers-Briggs Type
Indicator (MBTI) is one of the oldest and most respected instruments for
personality profiling in the world.
It was developed by mother and daughter, is based on the work of
Carl Jung and represents a blend of western European and American
thinking. MBTI is a
questionnaire that identifies your preference for one of 16 potential
personality profiles. It is
not a test of intelligence, ability, competence or skill.
Using
the MBTI tool, Mind Over Matter Associates will
help you to identify your personality profile and provide personal
feedback on your preferences so that you can identify your strengths and
areas for future development.
Personal profiling for career
development
Over the last 30
years, many large private companies have used personality profiling as
part of the recruitment and selection process and this trend is
increasingly being applied today in the public sector.
Determining your personal preferences
is one way that can help you to identify which work environment is most
compatible with your profile so that you can make better decisions about
which jobs to consider. Knowing your strengths can also be a help
at interviews and our associates can provide
career coaching to help you through the interview process.
WHAT
IS CONSULTANCY?
We
aim to help organisations create change.
Change to improve performance and change to initiate learning.
We do this by building a relationship with our client and
agreeing a contract of work to provide services which meet our clients
specific needs.
In
providing consultancy we apply offer the following:
-
expert
analysis and advice which facilitates decision making
-
a
specific, one-off task or set of tasks
-
a
task involving skills or perspectives which would not normally be
expected to reside within the organisation
Mind
Over Matter Associates will deploy our wide range of knowledge, skills
and expertise at your disposal for the resolution of specific problems
or general issues, providing practical expert advice within the fields
of;
-
Organisation
development
-
Change
management
-
Coaching
- Facilitation
WHAT IS CHANGE MANAGEMENT?
‘Change is always a
threat when it is done to people, but it is embraced as an opportunity
when it is done by people’
Change is a process of moving from a present state to a desired future
state over time. Our ability to change successfully and positively is
dependent upon the resources we have at our disposal.
There are different types of change:-
| Planned |
- |
a
deliberate action, a product of conscious reasoning |
| Emergent |
- |
a
spontaneous event, unconscious actions based on assumptions,
influenced by external factors |
| Episodic |
- |
infrequent,
discontinuous and intentional, sometimes known as ‘radical’ or
second order change |
| Continuous |
- |
ongoing,
evolving and cumulative, also known as incremental or first order
change
|
| Developmental |
- |
change
that enhances or improves, mainly first order |
| Transitional |
- |
seeks
to achieve a specified desired state, mainly second order |
| Transformational |
- |
requires
a shift in thinking to achieve a new state |
| Whole
systems |
- |
a
complex dynamic set of constituent parts of a whole whose
relationship and interdependency needs to be explored and
understood. Systems can be closed (completely autonomous and independent) or
open (related, connected, dependent) |
The
purpose of change is to achieve a different output, outcome or benefit
from an action.
The
approach taken will reflect your intention, your desire, your resources
and your time-scale. The
success you achieve will reflect how well you manage and/or lead the
change process.
As
humans we all respond to change in different ways, some find change
exciting and progressive whilst other view it as harmful.
Depending upon how people respond will determine how the change
should be managed.
Research
suggest that where people engaged, involved and empowered to make change
happen there is a greater degree of achievement and sustained levels of
higher performance.
Leading
change is a complicated, multifaceted issue and there is no quick-fix,
universal recipe, or single way to effect change.
The process is a long march and leaders may experience a dip in
performance before it goes up. Building relationships and creating a
receptive context for change is crucial requiring bold decisions to
challenge old thinking. Managerial
skills can help simplify complex issues by directing effort into clear
goals focused on delivering priorities for change.
At
Mind Over Matter Associates we believe that everyone has the resources
they need to achieve successful change - if they have the ambition and
desire to do so. It is our
intention to help you achieve change either personally, professionally
or organisationally.
WHAT
CAN CHALLENGING VALUES AND BELIEFS ACHIEVE?
In
order to ensure the success of an individual, or indeed, an organisation
it is important to understand the values and beliefs that are used to
define success.
Examine
any individual or organisation and you will find a series of unwritten
but widely followed rules of the game - rules that specify sensible
behaviour for those who wish to remain in and prosper in the
organisation. You will find paradigms, codes of behaviour and patterns
of values and beliefs that govern, in the case of an organisation, who
belongs and who does not. You will find particular assumptions and
meanings conveyed and created in the nuances of language and jargon that
an organisation employs. You will find traditions that are accepted
"as part of the way things are around here".
It
is difficult to make distinctions between a belief system, a set of
shared values or theories in use, or paradigms or mental models. It is
not clear where the unwritten rules of a particular organisation become
its culture (the way things are done around here). Every organisation
has its own pattern, a mix of shared thinking and language which enables
it to operate and until a pattern emerges there is no real sense of
organisation. There is, instead, a series of interactions and
communications upon which some people seek to impose order by force of
personality or rewards.
Explicit
or implicit values and beliefs are what create the collective patterns
that define an organisation. These values and beliefs are expressed
through the language and the behaviours on which the organisation bases
its actions and activities.
Meaningful and
successful organisational change will require a review of present state
prevailing culture (values and beliefs) and consideration over whether
the present values and beliefs will satisfy future, desired state needs.
Mind Over Matter Associates can help you to identify the existing values
and beliefs that drive the way people behave and the things they do,
help you to challenge them in a safe environment and help develop an
approach to planned behavioural change.

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